Frequently Asked Questions
Everything you need to know about finding the perfect rug for your home.
How long will it take for my rug to arrive?
Most orders are processed within 24-48 hours. Depending on your location, standard shipping typically takes 3 to 7 business days.
What is your return policy for rugs?
We offer a 30-day satisfaction guarantee. If your rug doesn't fit your space or style, you can return it in its original condition for a full refund, minus shipping costs.
Do I need a rug pad for my purchase?
Yes, we highly recommend using a rug pad. It prevents slipping, protects your flooring from scratches, and extends the life of your rug by providing extra cushioning.
How do I clean and maintain my new rug?
Regular vacuuming without a beater bar is recommended. For spills, blot immediately with a clean, dry cloth. For deep cleaning, we suggest professional rug cleaning services.
Are the colors on the website accurate?
We strive to display product colors as accurately as possible. However, due to differences in monitor settings and lighting conditions in your home, slight variations may occur.
What should I do if my rug arrives with creases?
Creasing is common due to shipping. Simply roll the rug in the opposite direction for 24 hours or apply weight to the corners; most creases will flatten out naturally within a week.